We are Boxcitement Ltd, a company registered in the UK. We operate the website www.boxcitement.co.uk.
The term “Boxcitement Ltd”, “Boxcitement”, “us” or “we” refers to the owner of the website whose registered office is William Burford House, Lansdown Place Lane Cheltenham, Glos GL50 2LB. The term “you” refers to the user or viewer of our website.
This document clearly states how Boxcitement Ltd uses and protects information when you use this website. It sets out what information we may collect, and how we use and safeguard that information. It also explains our payment security for anyone purchasing one of our products online.
We may change this policy by updating this page; please check back from time to time to ensure that you remain happy with our policy.
We take your privacy seriously and are committed to protecting it, as indeed we are required to by law. We will only use the information that we collect about you within the restrictions placed on us by law. Boxcitement is based in the UK and operates in accordance with UK law.
This policy tells you how we deal with your personal data (i.e. any data that can identify you), what kinds of personal data we collect, how we use and protect it, and who we disclose it to. Please do not use our website unless you are completely happy with this policy. If you do use our website, we will assume that you do accept it.
YOUR PRIVACY AND BOXCITEMENT
This website is an e-commerce site, and needs to maintain customer details and associated information for the purpose of maintaining records so that we can send our boxes to customers, communicate with customers about their account and market to them, and for website optimisation.
Boxcitement will never share any of the data we obtain with third parties. All marketing emails you receive are created by and for Boxcitement only.
Secure payment card transactions and associated privacy are handled by our payment providers Stripe and Paypal. Their privacy statements are can be found on their respective websites. Please see below for further details on our secure payment systems.
THE DATA WE GATHER
We may collect the following information: name, contact information (physical and email addresses) and website usage data including IP addresses, the web browser used, and referrer IP sites. We may occasionally gather additional information when it is relevant such as during competitions, special offers and the use of discounts.
We will not collect any personally-identifiable information about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide it to us (e.g. by deciding to use this site, by purchasing a product, or by signing up for newsletters or competitions). By providing us with personal information, you consent to the use of it as set out in this policy.
We will use this data to communicate with you, answer your queries, process your order, or provide you access to specific account information and also, subject to you agreeing to receive marketing communications, to support our relationship with you and offer you free products and special offers. In cases of suspicious activity we may use information provided by you in order to conduct appropriate anti fraud checks. We may store and process personal information to better understand your business needs and how we can improve our products and services. We may disclose personal data so far as reasonably necessary if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law.
If you choose not to have your personal information used to support our customer relationship by receiving marketing communications, we will respect your choice. You can choose to opt out of marketing communications at any time by unsubscribing using the link provided on our email marketing. We do not store credit card details nor do we share customer details with any third parties except for the purpose of processing orders (e.g. for creating postage labels and processing payments) unless you give us permission to do so, or we are obliged or permitted by law to disclose them.
Customers are requested to log in and keep their own personal information, such as name, address, email, billing information etc up to date.
HOW WE STORE YOUR DATA
The e-commerce engine used (Cratejoy) captures customer contact details (email, postal address etc) so that we know who to send our boxes to. We use this information to print address labels, and communicate with customers if necessary for example if an address is incomplete.
When you access our website, we may automatically collect information that is not personally identifiable (e.g. type of Internet browser and computer operating system used; domain name of the website from which you came; number of visits, average time spent, pages viewed etc).
Facebook Pixel information can be found here
CONTROLLING HOW WE USE YOUR DATA
You may choose to restrict the collection or use of your personal information by cancelling your subscription with Boxcitement, by unsubscribing from any marketing emails and/or by emailing us asking us to confirm that we have removed all records about you.
Please note that we are obliged to keep some transactional records for audit or in case of disputes. You have the right to request personal data that we hold about you, subject to us reserving the right to withhold such data to the extent permitted by law. We may charge an administration fee in line with data protection laws and we may also require appropriate evidence of identity. Note that you may be able to amend aspects of your personal data within your account on our website. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at [email protected] so we can amend any information found to be incorrect.