Boxcitement FAQs

Want to know more about Boxcitement subscriptions? Click a question to find the answer.

It's a box of exclusively designed goodies sent to subscribing customers on a monthly basis, rather like a magazine subscription. Our boxes can also be bought as a one-off purchase if you want to try us out or buy a gift.

Every month we pick a theme that we think you will love, design items associated with the theme, produce them, box them up in letterbox friendly boxes and send them to you.

We take payment automatically on the 1st day of the same month, then we send out the boxes on the 22nd (or next working day) of every month.

There are a number of ways to enjoy Boxcitement gift boxes; on-going subscriptions, fixed term commitments, one off purchases. The longer you sign up for, the more discount you get!

  • On-going subscriptions (Renewal payment on the 1st of the month, shipped on the 22nd of the month) :
    - Monthly for £18 per month
    - 3 months for £51 (equivalent to £17 per month)
    - 6 months for £96 (equivalent to £16 per month)
    - 12 months for £180 (equivalent to £15 per month)
  • One off Boxcitement box - £20, paid at time of purchase.
  • Fixed term commitment (Paid at time of purchase. Doesn't renew)
    - 3 month commitment - £51 (equivalent to £17 per month)*
    - 6 month commitment - £96 (equivalent to £16 per month)*
    - 12 month commitment - £180 (equivalant to just £15 per month)* * Non-refundable part way through the fixed term All of the above can be bought for yourself or sent as a gift to someone else.

  • You pay for your first box on the day you take out a subscription. From then on our clever system will charge you automatically on the 1st of every month*

    *Depending on the date you first subscribe, you may receive your first box in that month or in the following month. Don't worry, you'll only be charged for the boxes you receive.

    Example: If you subscribe on the 7th of June, then you will be charged on the 7th and sent June's box on the 22nd, our regular shipping date. If you subscribe on the 24th of June, then you will be charged on the 24th of June, but your first box will be July's box. Your next automatic renewal charge will be on the 1st August for the August box, followed by the 1st September for the September box and so on.
    If you choose to pay upfront for 3, 6 or 12 months you will only be charged once your term has finished - so if you choose the twelve month option you'll only be charged once a year.
    If you choose a prepaid fixed term, you won't be charged any recurring payments after your term ends.

    UK - Nothing
    Postage and packing is included in the price (UK only), so there is nothing more to pay over and above the advertised price for the subscription box.
    The same applies to individual items in the shop, the advertised price includes postage - Good eh!
    For Europe, the US and the rest of the world we charge a flat shipping rate of £5 per box. If you purchase a 6 or 12 month option the postage reduces to £4 per box.

    Typically your box will contain an item of hand crafted jewellery such as a pendant, bracelet or earrings, some items of premium stationery including unusual cards, tags and paper products plus a few exclusive gifts - in past boxes these have included teasets, magnets, craft kits, homewares and notebooks. The joy is in the surprise! You can be assured that a lot of effort goes into producing top quality items often using local and young artisans and manufacturers.

    Ah well, that's what makes our boxes so special. Our Boxscientists are constantly coming up with new ideas and designs and working with a select team of suppliers, makers and printers who create our inventions just for Boxcitement. Numbers are limited and they can only be purchased through us - how exclusive is that!

    Of course! You can buy an on-going subscription, a one-off box, or a three, six or twelve month fixed-term subscription as a gift - it's up to you. Just tick the box 'is this a gift' when you checkout and you'll have the chance to write a personalised message, which will be included when we send out the box. If you have a special date you need to order a box for, let us know by email when you have completed checkout and we will do our best to achieve this, if we can.
    If you like an item that you have received in a box, we also sell them individually in our shop while they are available - stock up on some exclusive, limited edition gifts while you can.

    You can cancel your subscription at any time.

    All you need to do is go to your account via the link on the welcome email, or via the 'Login' section within www.boxcitement.co.uk, then click on the ‘edit’ button in the ‘Your subscription(s). There is a ‘Cancel Subscription’ button on the next screen. We will cancel your subscription from the next month. For example, if you cancel on the 5th of the month (i.e after the payment has been taken on the 1st) then you will recieve that month's box, but no subsequent boxes. Note that we are unable to cancel fixed term subscriptions mid-term. If you have questions or experience issues please contact us by email at [email protected] as soon as you are able, so we can assist.

    How frustrating. If a box is returned to our office by the Royal Mail, we'll let you know by email straight away. Sometimes boxes can take a little longer to reach their destination, so we’d suggest giving the Royal mail a day or two, but please do contact us if you are concerned.

    It’s worth noting that Royal Mail will not deem a parcel to be lost until it has been in the UK postal system for a period of 14 days. Although it is highly unlikely UK deliveries will take this amount of time we are unable to dispatch a replacement or issue a credit or refund until this period of time has elapsed.

    Easy, just go to your account via the link on the welcome email, or via the 'Login' section within www.boxcitement.co.uk. If you have questions or experience issues please contact us by email at [email protected] as soon as you are able, so we can assist.




    The Box Office is here to help with any other questions.

    We’re always happy to answer any queries. Just drop us a line and we’ll get back to you as soon as we can.

    Send an email to: [email protected]

    Contact us

    Boxcitement

    Calderwood House,

    7 Montpellier Parade

    Cheltenham, Glos GL50 1UA

    [email protected]


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